What is an Incident?
An incident is any occurrence that results in or may have resulted in hurt, disease, property damage, or even death. A "Near Miss" occurrence could have resulted in harm, but it was avoided.
Reportable Incidents include:
Our compassionate and skilled support staff is dedicated to assisting you with daily personal tasks to make you feel safe, comfortable, and entirely supported. Our products include:
- The participant's passing.
- Participant suffering a serious injury.
- Mistreatment or disregard for a participant.
- Violence or unlawful physical or sexual contact with a participant.
- Sexual mistreatment or participant grooming.
- The unapproved application of a participant-involved restrictive practice.
Ensuring Safety and Preventing Incidents
Your safety is our first concern at Authentic HealthCare Services Treatments, and we work hard to provide safe treatments. But we know mistakes and accidents can happen. These events are what we call "incidents." It is essential that you, as a participant, help prevent incidents by being conscious of what you do and considering others around you, even though we strive hard to prevent them. If something is bothering you, please speak up.
Safety and Risk Management
As an NDIS provider, we adhere to strict guidelines to keep everyone safe. This includes participants, our staff, and the broader community. We continually assess potential risks and take preventive measures to ensure safety. This process, known as "risk management," involves understanding the services we provide, the settings in which they occur, and the people we interact with. We encourage you to let us know if you feel unsafe or uncomfortable.
Your Rights and Support
If you are a party to an incident, you have the right to be treated with dignity and respect. You are entitled to know what went wrong and what steps are being taken to correct it. You can file a complaint if your problems have not been addressed.
If you're uncomfortable talking to our staff about a situation, you can speak to a friend, relative, or advocate. The NDIS Commission can help if you have a complaint or need assistance.
If you're uncomfortable talking to our staff about a situation, you can speak to a friend, relative, or advocate. The NDIS Commission can help if you have a complaint or need assistance.
Commitment to Improvement
We promise to resolve any problems as soon as they appear and take the necessary steps to keep them from happening. Your participation is crucial to maintaining a safe and supportive environment. We can assist you in contacting the NDIS Commission or an advocate to ensure your opinion is heard throughout the complaints process.
What Happens When an Incident Occurs?
In the event of an occurrence, we handle and resolve it per NDIS rules. This comprises:
Reporting the incident to the NDIS Commission
Conducting a thorough investigation
Taking appropriate actions to prevent similar incidents in the future
Keeping the affected participant informed throughout the process
We promise to treat every case with the utmost consideration and promptness, ensuring all parties feel supported and heard.