Feedback Management
At Authentic Healthcare Services, your feedback is crucial to raising the standard of our services and achieving better individual outcomes. Thanks to your positive or negative feedback, we can improve our support services and communication and adjust our care delivery techniques as necessary. Please share your ideas with us; they could help us improve the services we offer to everyone.
Complaints
Any of the following could be the subject of a complaint:
- Disagreements with a choice made by Authentic Healthcare Services.
- Worries about a participant receiving uneven treatment.
- Any discontent with the assistance or services you get
Complaining is an opportunity to improve services for all users. It allows us to resolve issues and address concerns before they worsen swiftly. Complaints could help us:
- Assess and evaluate the services being delivered
- Enhance the quality of the support and care we provide
- Improve outcomes for participants and their families
Our Commitment to You
We at Authentic Healthcare Services are dedicated to offering:
- Kind, courteous, and considerate communication at all times.
- Prompt referral of enquiries to the appropriate person.
- Timely responses to your questions or concerns.
- Continuous updates on any issues you've raised, including any delays.
- Clear, accurate, and easily understandable information to address concerns.
We appreciate your input and are dedicated to ensuring it is considered.
How to Submit a Complaint
If you have any questions or concerns, you should speak with your general manager, plan manager, or Authentic Healthcare Services support coordinator. You can always file a complaint in person, over the phone, or in writing. We promise to handle each complaint with decency, sensitivity, and consideration and to exert every effort to find a prompt resolution.
A dedicated Feedback and Complaints Contact Person at Authentic Healthcare Services is available to assist you with the complaint process and provide you with an update on the progress of your concerns. If you would like a copy of the comments, Compliments, and Complaints Form, or to discuss your comments with the Contact Person, please do not hesitate to contact them. You can submit the filled-out form to the Support Coordinator, Plan Manager, or Feedback and Complaints Contact Person.
A dedicated Feedback and Complaints Contact Person at Authentic Healthcare Services is available to assist you with the complaint process and provide you with an update on the progress of your concerns. If you would like a copy of the comments, Compliments, and Complaints Form, or to discuss your comments with the Contact Person, please do not hesitate to contact them. You can submit the filled-out form to the Support Coordinator, Plan Manager, or Feedback and Complaints Contact Person.